Shipping & Returns
FREE OVER £30
We aim to ship your order on the same day or next working day, in the unlikely event this is not possible you will be informed immediately.
If your order hasn't arrived within the expected time frame, please see the tracking number on your 'order shipped' confirmation email to obtain your parcels wereabouts. Alternatively contact us so we are able to check the progress for you - 0116 2514278
It is the responsibility of the customer to supply us with a correct postal address - additional charges resulting from postal address errors will be the responsibility of the customer.
Once your order has been dispatched we cannot amend postal address on the order.
We are confident that you will receive your Instinct UK products on time and in perfect condition, but if you do come across any unforeseen issues, heres what to do....
Changed your mind/Wrong Size?
Please return the item/s to us with all packaging, original tickets and in perfect condition within 28 days to receive an exchange or refund.
You will be responsible for returning the item to us. Ideally, obtain a tracking number via a 'signed for' service at the post office. We can only issue a refund or exchange once we receive the returned goods.
PLEASE NOTE: We can only offer exchanges on items that are customised - This includes Leather Bracelets.
Please contact our customer service team, either through our contact form or on
0116 2514278 immediately and within 14 days to report the fault and we can make arrangements for a replacement or refund accordingly.
Shipping costs are only refunded for faulty goods.
Refunds: All refunds will be returned via the payment method of purchase. Refunds may take up to 10 days to show in your account, but are usually much quicker.
Please note: Postage Costs are non refundable.
EARRINGS: Unfortunately, due to hygiene reasons we cannot except the return of earrings.
International Returns: Duties and Taxes and postage costs occurring from international purchases are non refundable.
6 Loseby Lane